Customers, prospects and vendors need to interact with you on an ongoing basis. They have questions, they have requests and they need to report problems. You can use email to provide this level of interaction with clients but the organization, tracking and issue history is difficult to manage. MioWorks.com provides a much easier way to carry on a recorded two way conversation with every contact.
Once logged into the customer portal, the contact can click on the “ask us” tab to start a new conversation or review an exiting conversation. As demonstrated in the picture below, existing conversations (1) are listed for easy browsing. The contact can see the current status of the conversation (2) and they can also take action (3) on the particular item. The actions available include closing the request, viewing and adding to the conversation, editing the conversation and deleting the conversation.
Contacts can start a conversation
When a contact starts a conversation they click on the “ask something new” button. This opens a new window that enables them to quickly start the conversation. The contact starts by selecting the type of conversation (1) they want to have which includes question, problem, request (or any other types defined by the business users). Next they enter a title for the conversation(2). Then they can optionally attach a file to the conversation (3) and finally they describe the issue/problem or request (4). Once completed the contact will click the create (5) button.
Once the new conversation has been created, a message will be sent to the contact owner at the business. In addition, this new request will be displayed on the workbench of the contact owner as well as all administrative users. The issue will be recorded, indexed and made available as a component of this contact records history with the business.
Contacts can review a conversation, keep it going or close it
Contacts can view conversations and do one of two things. They can either respond and keep the conversation going or they can close the conversation. Every time the contact responds, a new issue is reported to the contact owner and a new item appears on the workbench.
You can start conversations with contacts
As a business owner there are benefits for you to start a conversation with a contact. You may ask for a meeting, you may invite them to a special event, you may ask them for feedback on your services. By using MioWorks for bi-directional conversations your business can take advantage of the personal nature of the one-on-one Internet. To start a conversation with a contact all you have to do is start by visiting the contact record in your mioworks.com site. Under the issue panel for the contact, click on “new issue” and then fill out the form. Make sure you select “share” so that the conversation is posted to the contact’s portal automatically.
